Reference

Privacy Policy for Your Account

We keep your account privacy tied to the way you actually use the lobby: login details, browser cookies, device signals, payment logs, and support messages.

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airindo4d Privacy Policy for Your Account
REQUEST CHANNELS

How To Reach Our Privacy Team

When you need a privacy change, the fastest route is live chat from the lobby, then email if you want a written trail. You can also send the request through the account form after login, which helps us link the message to the correct profile. We answer live chat 08:00-23:00 WIB, and we keep email open outside those hours for follow-up.

Team online

Live chat

Use the chat bubble in the lobby to ask for access, correction, or deletion questions. Keep your registered phone number ready so we can match the request to the right account and avoid delay.

Email

Send the full request to [email protected] with your account email, device type, and the change you want. Written requests help us keep a clean trail for payment records, login logs, and support notes.

Profile form

After login, open Profile, then Privacy Requests, and choose the topic you need. That path is useful when you want a correction on identity fields, a cookie reset, or a note on stored records.

DATA HANDLING

How We Handle Your Records

Privacy works best when the records stay small and traceable. We collect the minimum account, device, and payment data needed to keep login, wallet checks, and support replies accurate.

Minimum data set

We collect the minimum needed for your account: login name, phone number, device type, payment traces, and support messages. That lets us check balance questions, confirm access, and avoid keeping records that do not help your case.

Browser cookies

Chrome, Safari, and in-app web views use cookies to keep your session active. If you clear them, we ask you to log in again, which resets the browser link and stops the old session from staying open.

New device checks

If we see a new device or a phone number change, we may ask for a quick confirmation before the profile is updated. That step helps us avoid unwanted edits and keeps the account linked to the right person.

Retention window

We keep support logs, login timestamps, and payment references only as long as needed for dispute handling, account checks, and legal duties. After that, the record moves to archive or is removed under the policy schedule.

Change requests

To change a name, phone number, or address, send the request through chat, email, or Profile > Privacy Requests. If we need proof, we will ask once, then confirm the change when the record is updated.

Request trail

If you want a copy of the request trail, ask our team through the same channels and we will point you to the relevant timestamps. That way you can see when the account was accessed, edited, or verified.

Questions About Data and Access

These questions come up before you open an account or send a change request. We keep the answers tied to real records: device logs, payment references, session cookies, and support threads. If a request depends on local law, we will say so before we close it. You can still ask for correction, access, or deletion through chat, email, or the Profile request form after login.

We collect the details needed to run your profile: name or alias, phone number, login history, device type, browser cookies, and support messages. If you use live tables or slots, we also keep the session trail tied to that account.

Yes. We store transaction time, status, and reference numbers for DANA, OVO, GoPay and QRIS so deposits and withdrawals can be matched correctly. Those records stay with the account history and are used only for service and compliance duties.

Yes. Use live chat, email, or the Profile > Privacy Requests form after login, then tell us what needs correction. If we need proof, we will ask for a simple document and confirm the update when finished.

We keep active account data while you use the service, then retain only the records needed for dispute handling, payment tracing, and legal duties. When those duties end, we archive or remove the data according to the policy.

No. Our cookies stay inside your browser or app session and help keep you signed in on Android Chrome, iPhone Safari, or a mobile web view. If you clear them, the next visit starts with a new session.

Send a request through chat or email and we will stop non-essential messages tied to your account. We may still send service notices about login changes, payment status, or policy updates that your account needs.

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